Refund Policy

Last updated: July 2026

Plume sells prepaid evaluation credits as one-time purchases — there is no subscription and you are never charged automatically. One credit pays for one evaluation, and credits never expire.

If your first paid evaluation isn’t useful

We want your first paid evaluation to be worth it. If it isn’t, email us at support@plume-tcf.com within 14 days of that purchase and we’ll refund it.

After your first evaluation

Because credits are delivered instantly and never expire, further purchases are non-refundable. There’s no time pressure — any credits you don’t use stay in your account for whenever your exam prep picks back up.

Your free evaluation

Every account includes one free evaluation. It doesn’t require payment and isn’t covered by this policy.

How refunds are issued

Approved refunds are returned to your original payment method through our payment processor, Stripe, usually within 5–10 business days. When a purchase is refunded, the credits it granted are removed from your account.

Billing questions & chargebacks

If something looks wrong on your statement, please reach out first — we’re quick to help and would rather fix it directly. Credits tied to a refunded or disputed charge are removed from your account.

Contact

Questions about a purchase or refund? Email support@plume-tcf.com.

Plume — practice feedback for the TCF Canada Expression écrite. Not affiliated with France Éducation international (FEI) or IRCC.